Explain what is happening
In the person's own words, by text or voice.
Multilingual digital companion in development
For municipalities, reception services, care and community organisations
Clarity and support between appointments.
Ey-U is being developed to help people understand information, organise their thoughts and prepare a realistic next step. It provides structure between appointments, while people remain in control and human support remains central.
Designed to complement existing support. Ey-U is not a clinician, diagnostic tool or emergency service.
An everyday situation
“I can feel the tension building, but I am not sure what I need or who to contact.”
1Explain what is happening2Identify what needs attention3Prepare a manageable next step
Designed for multiple languagesClear language from the start
People stay in controlSupport without taking over
Relevant information onlyNo default access to private conversations
Human responsibilityTechnology supports people, not the other way around
Why Ey-U
Questions do not stop when an appointment ends.
Important questions often arise afterwards. Tension may increase, information can become difficult to process, or someone may not know which service to contact. Language barriers and pressure on services can make this gap even harder to navigate.
Ey-U is designed to bring calm and structure to that moment, without replacing human contact or professional responsibility.
The user journey
From uncertainty to a clear next step.
The digital companion helps people identify what matters, understand information and prepare for a conversation with the right person.
The user journey
Bring the key points together
Questions, concerns and important details are organised step by step.
Prepare what comes next
Save a summary, prepare for an appointment or use an agreed contact route.
Language support and reporting
Use your own language. Keep the outcome clear.
Ey-U is being designed for written and spoken language support. After a supported conversation, it may create a structured draft report in the organisation's working language. The user checks the meaning in their own language, and an authorised staff member reviews the report before it is used.
Language support and reportingFor medical, legal and other high-stakes conversations, a qualified human interpreter remains essential.
For organisations
Practical support for people and the teams around them.
A clear overview can help people arrive better prepared. Agreements, outstanding actions and next steps can be organised in a secure environment. This can also support continuity when workloads are high or an appointment is missed.
Municipalities and reception services
Support with everyday questions, language barriers and preparation for contact with public services.
Care and community support
More structure between appointments, with clear agreements and draft reports that can be reviewed.
Public service organisations
An accessible route for people who are unsure where to take their question.
Clear boundaries
Technology can support. People remain responsible.
No diagnosis or treatment
Ey-U does not determine a diagnosis or decide which intervention someone needs.
No continuous monitoring
Ey-U is not an emergency service and cannot guarantee that every risk will be identified.
No automatic sharing
Purpose, consent, access, retention and follow-up must be agreed before a pilot begins.
Human review remains essential
Signals and draft reports never replace professional judgement or direct human contact.
A responsible first step
Define the scope. Test carefully. Learn before scaling.
A pilot starts with one target group, one practical challenge and clear boundaries. Together, we define what will be tested, who is responsible and when the pilot should be adjusted or stopped.
Request an exploratory conversationOne clearly defined target group and use case
Agreed roles and routes to human support
Privacy and safety conditions in place before use
An honest evaluation of value, risk and workload
“Support should continue after the conversation ends.”
Built from practice
Ey-U grew from years of practical experience in care and support. The same gap appeared repeatedly: an appointment ends, while questions, tension and practical difficulties continue.
Exploratory conversation
Could a focused Ey-U pilot fit your organisation?
Tell us which group you support and where the gap between appointments is most visible. We can explore the challenge, the intended use and the conditions for a responsible pilot.
Request an exploratory conversation