Explain what is happening
In the person's own words, by text or voice.
Multilingual digital support in development
For public authorities, care providers, NGOs and community services
Clearer next steps between appointments.
Ey-U is being developed to help people make sense of information, organise their thoughts and prepare for their next conversation or appointment. It offers structure between moments of human support, while the person remains in control.
Ey-U is intended to complement existing support. It is not a clinical professional, diagnostic tool or emergency service.
Why Ey-U
Questions do not stop when an appointment ends.
Important questions often surface after an appointment. Stress can make information harder to process, and it may be unclear who to contact or what to do next. Language barriers and pressure on services can make that period more difficult for both the person and the team supporting them.
Ey-U is being designed to offer calm, practical structure at that point, without replacing human contact or professional responsibility.
The user journey
From uncertainty to a clear next step.
The digital support helps a person identify what matters, make information easier to understand and prepare for a conversation with the appropriate service or member of staff.
Bring the key points together
Questions, concerns and important details are organised step by step.
Prepare what comes next
Save a summary, prepare for an appointment or use an agreed contact route.
For organisations
More overview for people. More focus for teams.
Ey-U is being developed to bring questions, appointments and follow-up into one clear structure. The intended result is better preparation for users and less avoidable administrative pressure on staff. Actual effects and savings must be established in a defined pilot.
Professional dashboard
Authorised staff receive a role-based overview of agreed actions, appointments and follow-up points.
Clear, colour-coded overview
Status colours can make priorities easier to scan. Meaning is always shown in text as well, so colour is never the only signal.
Questions clarified first
Everyday questions can be organised or answered where appropriate, so staff can focus on issues that require human attention.
Appointments in one place
Users and staff can work from a clearer view of appointments, preparation and agreed next steps.
Multilingual communication
Support in the user's language may reduce repeated explanation and unnecessary interpreter use in low-risk practical situations.
Better use of staff capacity
Structured information and prepared questions may reduce avoidable follow-up and help teams work more effectively.
Language support and reporting
Communicate in your own language. Keep the outcome clear.
Ey-U is being designed to support written and spoken communication across languages. After a supported conversation, it may prepare a structured draft summary in the organisation's working language. The person can check the meaning in their own language, while an authorised member of staff reviews the draft before it is used.
For medical, legal or other high-stakes conversations, a qualified human interpreter remains essential.
Clear boundaries
Technology can support. People remain responsible.
No diagnosis or treatment
Ey-U does not determine a diagnosis or decide which intervention someone needs.
No continuous monitoring
Ey-U is not an emergency service and cannot guarantee that every risk will be identified.
No automatic sharing
The purpose, consent, access rights, retention period and follow-up arrangements must be agreed before a pilot begins.
Human review remains essential
Signals and draft reports never replace professional judgement or direct human contact.
Frequently asked questions
Clear before a pilot begins.
These answers describe the current development phase. Technical and organisational choices are documented and tested for each pilot.
Is Ey-U already available for operational use?
Not yet. The content and functional foundations have been developed. Technical implementation, controlled testing and practical validation form the next phase.
What data does Ey-U process?
That depends on the precisely defined pilot. Data minimisation is the starting point: only information needed for the agreed purpose should be processed.
Where will data be stored?
The hosting location, processors, retention periods and security measures will be selected and documented before a pilot begins. No final production environment is presented as operational yet.
Will Ey-U comply with the GDPR?
Ey-U is being designed with GDPR principles such as purpose limitation, data minimisation, access control and transparent retention. Formal compliance must be demonstrated for the actual technical setup and each defined use case before use.
Can an organisation read private conversations?
Not by default. Access, consent and sharing rules must be agreed in advance. A user should be able to see what is shared and for what purpose.
Does Ey-U replace staff or interpreters?
No. Ey-U is intended to complement human support. A qualified interpreter remains essential for medical, legal and other high-stakes conversations.
A responsible first step
Define the scope. Test carefully. Learn before scaling.
A pilot begins with a clearly defined group, a practical need and firm boundaries. Together, we agree what will be explored, who is responsible and when the pilot should be adapted or stopped.
Funding routes and procurement rules differ between countries and organisations. Where relevant, a pilot proposal can be aligned with local programmes for innovation, inclusion, public health or digital transformation. Eligibility and funding are always determined by the responsible programme or authority.
One clearly defined target group and use case
Agreed roles and routes to human support
Privacy and safety conditions in place before use
An honest evaluation of value, risk and workload